How to delete my account.

You can request an account deletion by contacting our customer support team. Follow these steps to ensure your request is processed smoothly:

Contact Customer Support:
- Email: Send an email to our customer support team at [email protected].
- Phone: Call us at +237 237 682 799 286.
Include Necessary Information:
- In your email or phone call, please provide the following details:
  - Your full name.
  - The email address associated with your account.
  - A brief explanation requesting the deletion of your account.
Verification Process:
- Our customer support team will guide you through the verification process to confirm your identity. This may include answering security questions or providing additional documentation.
Data Retention Notice:
- Please note that while we will delete your personal information from our active databases, we may be required to retain certain financial transaction data to comply with COBAC (Central African Banking Commission) regulations. This ensures the integrity of financial records and compliance with local laws.
Confirmation:
- Once your request has been processed and your identity verified, you will receive a confirmation email stating that your account has been successfully deleted.

Data Retention: Due to regulatory requirements, some financial transaction data may be retained even after your account is deleted. This is to comply with COBAC regulations and ensure the integrity of financial records.
Reactivation: Once your account is deleted, it cannot be reactivated. You will need to create a new account if you wish to use our services again in the future.
Processing Time: The account deletion process may take up to 5-7 business days. We appreciate your patience during this time.

If you have any questions or require further assistance, please do not hesitate to contact our customer support team.

Thank you for using our app. We are committed to ensuring your privacy and compliance with local regulations.